What you need to know…
You may not be aware of it, but you have around-the-clock protection against the increasingly savvy perpetrators of debit card fraud. That’s because the cards we issue are protected by FraudWatch® PLUS.
With this protection, trained analysts will watch for suspicious activity on your behalf 24/7, 365 days a year. When a transaction is not consistent with your usual card activity, you will receive a call from “Fraud Prevention Services” to verify the authenticity of the transaction.
Fraud is serious business and can occur anytime. That is why we are always on guard to detect fraud and prevent it from happening to you.
It is important that Texas State Bank has your current phone numbers on file so you can be reached by “Fraud Prevention Services” in the event that suspicious or out of the ordinary card activity is recognized on your account.
If you will be traveling internationally or outside of your normal geographic area, contact us first and we will make sure your card is working for you while you travel.
If you are contacted by “Fraud Prevention Services”, be assured that they are doing their job to prevent potential fraudulent use of your debit card. Also, be mindful that they have the following information regarding your account already on file and will NEVER ask for you to provide it again:
■Your full card number
■The expiration date on your card
■Your card’s PIN number
■The CVC code on the back of your card
■Your full social security number
Important Phone Numbers…
To respond to a call from “Fraud Prevention Services” or give notification regarding out of state or unusual transactions that you want authorized, call 1-866-842-5208. (For calls to “Fraud Prevention Services” from outside of the USA, call them collect at 1-701-461-2551.)
To report LOST or STOLEN debit cards outside of normal business hours, call 1-800-264-5578. During normal business hours, contact your local branch.